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Starward

Let's help you solve your whisky questions. Our team are on hand to answer questions about your order and delivery or provide product advice. Use our helpful FAQ's or send us an email and we will respond ASAP to help you get your favourite whisky ordered fast.

Support & FAQ's | Starward Australian Whisky

How long does delivery take?

Can you deliver to my area?

What are the shipping costs?

Can I return the product if I'm not satisfied?

Can I change my delivery address?

Where can I enter the unique bottle code?

How long does delivery take for Personalise Whisky?

Which carrier does Starward use to ship all orders?

Do you ship to New Zealand?

There is something wrong with my order.

Can I send a whisky as a gift directly to the recipient?

Can I collect my order from the distillery?

Where is my order?

Delivery & Returns 🚚

What's the best way to get to and from Starward Distillery?

Do you have private dining options?

What is your cancellation policy?

Can I bring a cake?

Can I walk into your distillery and buy Starward whisky to take home?

What are the Distillery & Bar opening hours?

Can you bring kids to the distillery?

Visiting & Events at the Distillery

What tours and experiences do you have?

What's the difference between the Distillery Tour and the Whisky Masterclass?

Can I buy an experience as a gift for someone else?

Can I change the date or cancel my tour / experience?

What is Starward’s hot weather policy on tours?

Tours & Experiences

Is your whisky vegan?

What is the difference between Scotch, Irish, Bourbon, and Rye whisky?

What is the best whisky for beginners?

How should whisky be stored?

What does the term 'single malt' mean?

How should I serve/drink my whisky?

Why is it spelled 'whisky' instead of 'whiskey'?

Where are the red wine barrels sourced from?

Why does Starward use red wine barrels?

What does Starward do with barrels after they are used?

Has Starward whisky won any awards?

Are Starward whiskies available outside of Australia?

How long is Starward Whisky aged for?

Do you use colours in your whisky?

Is your whisky gluten free?

How to Store Bottled Cocktails After Opening

Learn about Whisky

What's your Privacy Policy?

Can you put me in touch with your distributors?

Does Starward participate in charity events or donations?

How can I apply for a job at Starward?

Distributor Contacts

How to use your subscriber sign up voucher

Do you ship internationally?

What should I do if my order has been damaged in transit?

How can I update my shipping address?

Can I request for delivery without a signature?

Do you sell gift vouchers?

General Enquires

Need help shopping online? Find out delivery timings, payment options, how to make a return and more.

Here to help you book a table or tour, learn more about our distillery & bar space and answer questions about your next big event.

Have a question about tours and experiences?

Learn about the rich heritage of Starward Whisky, the craft behind each bottle, and tips on tasting, serving, and pairing our award-winning Australian whisky.

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Delivery & Returns 🚚

Visiting & Events at the Distillery

Tours & Experiences

Learn about Whisky

General Enquires