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<p>We&apos;re sorry to hear! Please send an email to <a data-fr-linked="true" href="mailto:info@starward.com.au" id="isPasted">info@starward.com.au</a> with your order number and your name and the issue with your order and a member of our team will be in touch within 24 hours to resolve it. Please provide as much information as possible so we can response to your request quickly.&#xA0;</p>

We're sorry to hear! Please send an email to info@starward.com.au with your order number and your name and the issue with your order and a member of our team will be in touch within 24 hours to resolve it. Please provide as much information as possib

There is something wrong with my order.

Delivery & Returns 🚚

How long does delivery take?

Can you deliver to my area?

What are the shipping costs?

Can I return the product if I'm not satisfied?

Do you sell gift vouchers?

Can I change my delivery address?

Where can I enter the unique bottle code?

How long does delivery take for Personalise Whisky?

Which carrier does Starward use to ship all orders?

Can I pick up from the distillery?

Do you ship to New Zealand?

Can I send a whisky as a gift directly to the recipient?

Can I collect my order from the distillery?

What's the best way to get to and from Starward Distillery?

Do you have private dining options?

What is your cancellation policy?

Can I bring a cake?

Can I walk into your distillery and buy Starward whisky to take home?

What are the Distillery & Bar opening hours?

Can you bring kids to the distillery?

Visiting & Events at the Distillery

What tours and experiences do you have?

What's the difference between the Distillery Tour and the Whisky Masterclass?

Can I buy an experience as a gift for someone else?

Can I change the date or cancel my tour / experience?

What is Starward’s hot weather policy on tours?

Tours & Experiences

Is your whisky vegan?

What is the difference between Scotch, Irish, Bourbon, and Rye whisky?

What is the best whisky for beginners?

How should whisky be stored?

What does the term 'single malt' mean?

How should I serve/drink my whisky?

Why is it spelled 'whisky' instead of 'whiskey'?

Where are the red wine barrels sourced from?

Why does Starward use red wine barrels?

What does Starward do with barrels after they are used?

Has Starward whisky won any awards?

Are Starward whiskies available outside of Australia?

How long is Starward Whisky aged for?

Do you use colours in your whisky?

Is your whisky gluten free?

How to Store Bottled Cocktails After Opening

Learn about Whisky

What's your Privacy Policy?

Can you put me in touch with your distributors?

Does Starward participate in charity events or donations?

How can I apply for a job at Starward?

Distributor Contacts

How to use your subscriber sign up voucher

Do you ship internationally?

What should I do if my order has been damaged in transit?

How can I update my shipping address?

Can I request for delivery without a signature?

General Enquires

There is something wrong with my order.Updated a year ago