Have a burning question or need help placing an order? Our team will respond to your enquiry ASAP (normally within 24 business hours)

Our customer support team are here to help Monday - Friday 9am to 5pm Melbourne time. 
Excluding public holidays.

Continue shopping

Contact Us

Continue Shopping

My Cart

Starward

<p>If you have been informed by the delivery service that your order has been damaged in transit, we will send you a replacement order at no additional cost. Please <a href="https://starward.com.au/pages/contact-us">contact us here </a>so we can get this sorted for you.</p>

If you have been informed by the delivery service that your order has been damaged in transit, we will send you a replacement order at no additional cost. Please contact us here so we can get this sorted for you.

What should I do if my order has been damaged in transit?

General Enquires

How long does delivery take?

Can you deliver to my area?

What are the shipping costs?

Can I return the product if I'm not satisfied?

Do you sell gift vouchers?

Can I change my delivery address?

Where can I enter the unique bottle code?

How long does delivery take for Personalise Whisky?

Which carrier does Starward use to ship all orders?

Can I pick up from the distillery?

Do you ship to New Zealand?

There is something wrong with my order.

Can I send a whisky as a gift directly to the recipient?

Can I collect my order from the distillery?

Delivery & Returns 🚚

What's the best way to get to and from Starward Distillery?

Do you have private dining options?

What is your cancellation policy?

Can I bring a cake?

Can I walk into your distillery and buy Starward whisky to take home?

What are the Distillery & Bar opening hours?

Can you bring kids to the distillery?

Visiting & Events at the Distillery

What tours and experiences do you have?

What's the difference between the Distillery Tour and the Whisky Masterclass?

Can I buy an experience as a gift for someone else?

Can I change the date or cancel my tour / experience?

What is Starward’s hot weather policy on tours?

Tours & Experiences

Is your whisky vegan?

What is the difference between Scotch, Irish, Bourbon, and Rye whisky?

What is the best whisky for beginners?

How should whisky be stored?

What does the term 'single malt' mean?

How should I serve/drink my whisky?

Why is it spelled 'whisky' instead of 'whiskey'?

Where are the red wine barrels sourced from?

Why does Starward use red wine barrels?

What does Starward do with barrels after they are used?

Has Starward whisky won any awards?

Are Starward whiskies available outside of Australia?

How long is Starward Whisky aged for?

Do you use colours in your whisky?

Is your whisky gluten free?

How to Store Bottled Cocktails After Opening

Learn about Whisky

What's your Privacy Policy?

Can you put me in touch with your distributors?

Does Starward participate in charity events or donations?

How can I apply for a job at Starward?

Distributor Contacts

How to use your subscriber sign up voucher

Do you ship internationally?

How can I update my shipping address?

Can I request for delivery without a signature?

What should I do if my order has been damaged in transit?Updated 6 days ago