How long does delivery take?
Starward ensures fast delivery across Australia. Our standard delivery for arrival is within 2-8 business days. We deliver to all locations, including PO Boxes and Parcel Lockers. Find out more info here
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Delivery & Returns 🚚
Need help shopping online? Find out delivery timings, payment options, how to make a return and more.
Can you deliver to my area?
Starward delivery Australia wide including major towns and metro areas.
What are the shipping costs?
Enjoy fast & affordable shipping with Starward. Get FREE standard delivery (2-8 business days) on orders over $79. We deliver to all major metropolitan areas. Order now for speedy delivery!. Find out more about our shipping policy
Can I return the product if I'm not satisfied?
Starward offers a 30-day return policy. If you're not satisfied with your purchase, complete this form Contact Form and we will organise to process your return & Refund. Returned items must be unopened and in original saleable condition. Non-refundab
Do you sell gift vouchers?
Yes, Starward has gift vouchers for our website and to use at our distillery in Port Melbourne. Find out more about gift vouchers
Can I change my delivery address?
We understand mistakes happen. Please email us at [email protected] ASAP with your order number, name, and the address correction needed. However, if the package has already left our distillery, we may not be unable to help change the address. We
Where can I enter the unique bottle code?
We've recently made some updates to our whisky bottles and no longer feature a unique bottle code for accessing additional information about our product and production process. We've streamlined our online experience to provide comprehensive details
How long does delivery take for Personalise Whisky?
Create a truly unique experience with Starward's personalised whisky. Adding your personal touch to our whisky requires an extra 1-2 days due to the care and attention we put into each customisation.
Which carrier does Starward use to ship all orders?
All Australian orders are shipped via Australia Post and traceable via their website. Once your order has been shipped the tracking number will be sent to your inbox.
Do you ship to New Zealand?
Unfortunately we don't currently ship to New Zealand. Our core range is available in select New Zealand retailers but our Personalised bottle can only be posted within Australia.
There is something wrong with my order.
We're sorry to hear! Please take the following steps to let us know:
Can I send a whisky as a gift directly to the recipient?
Who wouldn't love an Australian whisky as a gift!. All orders come with a packing slip with no price mention, meaning you can send your gift directly to friends and family. All orders come in our cool Starward packaging, or you can opt to add a gift
Can I collect my order from the distillery?
Regrettably, we do not currently offer the option to pick up orders from the distillery. If you are not available to receive your delivery, it will be redirected to your local Post Office for collection.
Where is my order?
If you're unsure where your order is, why it may be taking a tad long, or just a general update on it, you can have a look where it is through AusPost! You can check either through the app or the confirmation email sent from AusPost.